jo77's Privacy Policy

jo77 ("we", "us", or "the platform") provides a safe and reliable online casino service for players in Bangladesh. When you use our website (jo77.bar), create an account, or use our services, you voluntarily share certain personal information with us.

This privacy policy ("policy") describes what information jo77 collects, why it is collected, how it is used, and what steps we take to protect your data. This policy applies to all our users — both new and existing members.

By continuing to use our services, you are considered to have agreed to the terms of this policy. If you have any objections, please contact us before using the service.

jo77 only collects information that is genuinely necessary to provide our services. We may collect the following types of information:

2.1 Personal Identity Information

• Full name, date of birth, and gender
• Valid email address and mobile number
• Residential address (including district and division)
• National ID or passport details (for identity verification)

2.2 Financial Information

• bKash, Nagad, or Rocket account numbers (for deposits and withdrawals)
• Bank account details (for transactions via bank transfer)
• Transaction history and amounts

Note: Full card or account numbers are never stored on our servers — only partial information is kept for transaction verification purposes.

2.3 Technical Information

• IP address and device identity
• Browser type and version
• Cookies and session data
• Which pages were visited on the website and when
• Referral source (where you came from before reaching our site)

2.4 Gaming Information

• Game history and betting patterns
• Win and loss records
• Bonus usage history
• Session duration and frequency

We collect information in the following ways:

• Directly provided: when you open an account, fill out a form, or contact our support team
• Automatically: through cookies, log files, and similar technologies when you use our platform
• From third parties: during transaction verification through payment service providers (such as bKash, Nagad, Rocket)
• Through the identity verification process: via document verification during KYC (Know Your Customer) completion

jo77 uses collected information only for the following legitimate purposes:

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Preventing fraud and ensuring security
• Age verification — to provide services only to those aged 21 or above
• Running responsible gaming programs
• Providing customer service and technical support
• Meeting applicable legal obligations
• Improving platform performance
• Personalizing services according to your preferences
• Informing you about relevant offers and promotions (with your consent)

jo77 never sells or rents your personal information to third parties. However, limited information may be shared with the following parties in specific circumstances:

5.1 Payment Service Providers

Necessary information is shared with bKash, Nagad, Rocket, and bank transfer services to process financial transactions. All these service providers follow their own strict security standards.

5.2 Technical Service Providers

We work with trusted technology partners for server hosting, data analytics, and cybersecurity services. These parties work on behalf of jo77 and are required to follow the same privacy standards.

5.3 Legal Authorities

Relevant information may be provided to the concerned authorities to meet legal obligations, comply with court orders, or in the course of fraud investigations.

The jo77 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve our site's functionality.

• Essential cookies: required to maintain login sessions and ensure security
• Functionality cookies: remember your preferences such as language settings
• Analytical cookies: used to analyze website usage and improve services

You can control cookies by changing your browser settings. Keep in mind, however, that disabling certain cookies may cause some platform features to not work properly.

jo77 follows industry-standard technologies and practices to protect your information:

• SSL/TLS encryption: all data exchanged between you and our servers is protected by high-grade encryption
• Secure servers: all data is stored on secured, firewall-protected servers
• Access control: only authorized staff can access the information they need
• Regular security audits: regular audits are conducted to identify cybersecurity vulnerabilities
• Two-factor authentication: two-factor authentication is provided to protect your account
• Data minimization: no information beyond what is needed to provide the service is collected

Please note that no method of transmitting information over the internet is 100% secure. We strive to ensure the highest level of protection, but a complete guarantee of security is not possible.

jo77 retains your personal information only for as long as it is needed or legally required:

• Active account data is retained until the account is closed
• Financial transaction records are kept for a specific period as required by law
• When an account is closed, personal data is securely deleted or anonymised
• Information related to fraud or disputes may be retained until the investigation is concluded

As a jo77 user, you have the following rights over your own data:

9.1 Right to Access

You have the right to know what information we have collected about you. You can view much of this directly from your account settings, or you can contact our support team.

9.2 Right to Rectification

If any of your information is incorrect, you can request a correction. Name, address, and contact details can be updated.

9.3 Right to Erasure

In certain circumstances, you can request that your data be deleted. However, some information may be required to be retained due to legal obligations.

9.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out at any time. However, important account-related notifications cannot be turned off.

jo77's services are only for those aged 21 or above. We do not knowingly collect or process the information of anyone under the age of 21. Age is verified when opening an account, and identity documents may be requested if needed.

If we become aware that a minor has created an account, that account will be closed immediately and the related information will be securely deleted.

jo77 reserves the right to change or update this privacy policy from time to time. If there are any significant changes:

• The updated policy will be published on the website
• Registered members will be notified by email
• The date of the change will be noted at the beginning of the policy

Continuing to use the service after a change means you agree to the updated policy. We therefore encourage you to check this page regularly.

If you have any questions, concerns, or complaints regarding your data protection, please contact us. jo77's support team is available 24 hours a day, 7 days a week in both Bengali and English.

We take all complaints seriously and work to resolve them as quickly as possible. Immediate assistance is available through live chat, or you can reach us by email with full details: [email protected]